For e-commerce brands
We don't disappear after launch. We stay and help your store grow.
Most agencies hand off a website and move on. We stick around, managing, updating, and improving your Shopify store every month so it keeps working as hard as your brand does.
Launch day isn't the finish line.
Your store doesn't stop needing attention the day it goes live. Products change. Campaigns need banners. Themes need updates. Bugs show up at the worst time. Most brands either hire it out piecemeal, or let it slide, and the site quietly falls behind. We built the Shopify Growth & Support Retainer to fix that: one team, already familiar with your store, handling all of it every month.
What's included
Everything it takes to run a store, every single month
01
Creative & Campaign Support
— Homepage hero banners
— Promotional & seasonal banners
— Collection launch creatives
— Mobile & desktop adaptations
02
Shopify Website Management
— Product uploads & updates
— Collection management
— Homepage content updates
— Menu & navigation updates
03
Newsletter Support
— Newsletter creative design
— Asset optimization
— Copy & asset upload
— Mobile responsiveness testing
04
Technical Maintenance & Support
— Theme maintenance
— Bug fixing & troubleshooting
— Minor Shopify customizations
— App troubleshooting & support
05
Website Optimization Support
— Product page enhancements
— Mobile experience reviews
— User experience improvements
06
Priority Support
— Critical issue: within 4 business hours
— Functionality issue: within 1 business day
— General request: within 2 business days
Plans
Pick the level of support your store needs
Free
1 free store audit + 1 free audit call
Product & Catalog — audit only
Content & Creative — —
Website Management — audit only
Technical Maintenance — audit only
Newsletter Support — —
Optimization & Growth — —
Priority Support — —
Starter
Essentials, lighter monthly scope
Product & Catalog — included
Content & Creative — limited (1 banner/mo)
Website Management — included
Technical Maintenance — basic
Newsletter Support — —
Optimization & Growth — —
Priority Support — standard (2 business days)
Most popular
Business
Full monthly scope, our standard retainer
Product & Catalog — included
Content & Creative — full
Website Management — included
Technical Maintenance — full
Newsletter Support — 2 campaigns/mo
Optimization & Growth — included
Priority Support — fast (4hr critical)
Enterprise
Full scope, dedicated support, custom needs
Product & Catalog — included
Content & Creative — full + priority
Website Management — included
Technical Maintenance — full
Newsletter Support — 4+ campaigns/mo
Optimization & Growth — included + report
Priority Support — fastest + dedicated contact
What's not included
This retainer covers ongoing management, creative, and maintenance, not new builds. Complete redesigns, custom app development, SEO, paid ads, social media, photography and videography, and email strategy or automation are handled as separate scoped projects.
Why we do it this way
Growth needs someone paying attention
Successful e-commerce sites don't run on maintenance alone. They need someone paying attention. Someone who already knows your store, your products, and your brand, and shows up every month instead of only when something breaks. That's what this retainer is. We stay close to your store so small things get fixed before they become big things, and your site keeps improving instead of just sitting there.
Let's talk about growing your store.
Get a custom quote based on your store's size and needs.